Terms of service

Overview

This website is operated by Chizhou Fenggan Electronic Technology Co., Ltd. under the brand POWSAF.

Throughout this website, the terms “POWSAF,” “we,” “us,” and “our” refer to Chizhou Fenggan Electronic Technology Co., Ltd.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service and any additional policies referenced on this website, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use the website or purchase products from us.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a purchase transaction under the laws applicable to you.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not attempt to interfere with the operation, security, or functionality of the website.

2. Products and Product Information

POWSAF offers power connection and protection products, including surge protectors, power strips, RV power adapters, extension solutions, and related electrical accessories.

We make reasonable efforts to present product descriptions, specifications, images, compatibility information, dimensions, electrical ratings, and other information accurately.

Customers are responsible for reviewing product specifications and compatibility before purchasing or using a product.

Electrical adapters and accessories must be used only within their stated ratings and intended applications.

Product colors and appearance may vary slightly depending on screen settings, lighting, manufacturing variations, or product updates.

We may update product information when necessary to improve accuracy or reflect current specifications.

3. Product Availability

All products are subject to availability.

An item displayed on the website may become unavailable before an order is processed due to inventory changes.

If a product becomes unavailable after an order has been placed, we may contact you to offer an appropriate solution, including cancellation and refund where applicable.

We do not guarantee that every product will remain continuously available.

4. Prices

All prices displayed on our U.S. store are shown in U.S. dollars (USD) unless otherwise stated.

The price displayed on the product page and during checkout is the price applicable to your order at the time the purchase is completed, subject to correction of clear pricing or technical errors.

Applicable shipping charges and taxes, if any, will be displayed during checkout before you complete your purchase.

We may change product prices from time to time. Price changes do not affect orders that have already been completed and confirmed, except where required to correct an obvious error.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After an order is placed, you may receive an order confirmation acknowledging that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving:

Incorrect or incomplete customer information.
Payment authorization failure.
Suspected fraud or unauthorized transactions.
Product availability issues.
Obvious pricing or technical errors.
Orders that cannot be fulfilled to the provided address.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

6. Billing and Account Information

Customers are responsible for providing accurate and complete billing, shipping, contact, and payment information when placing an order.

Please review your information carefully before completing checkout.

If your contact information changes after placing an order, please contact us as soon as possible at:

service@powsaf.shop

We may not be able to modify an order after it has entered the fulfillment or shipping process.

7. Payment

Available payment methods are displayed during checkout.

Payments are processed through Shopify and/or authorized third-party payment service providers.

POWSAF does not directly store complete payment card numbers or card security codes.

Payment authorization may be subject to verification by your payment provider, card issuer, bank, or other financial institution.

An order may not be processed if payment cannot be successfully authorized.

8. Shipping and Delivery

POWSAF currently ships to the 48 contiguous United States.

Orders are fulfilled with the support of third-party logistics partners.

Our standard shipping terms are:

Processing time: 1–2 business days.
Transit time: 3–5 business days.
Estimated total delivery time: approximately 4–7 business days.
Orders of $60 USD or more: Free Standard Shipping.
Orders under $60 USD: $10 USD flat-rate shipping.

Shipping terms, delivery estimates, exclusions, and other details are explained in our separate Shipping Policy.

Delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, address issues, holidays, or circumstances outside our reasonable control.

9. Returns and Refunds

Eligible products may be returned within 30 days after delivery, subject to the conditions stated in our Return and Refund Policy.

Customers must contact us before returning a product.

Because our orders may be fulfilled through different third-party logistics partners, the authorized return address may vary by product or fulfillment location.

Do not return products to our business registration address unless we specifically instruct you to do so.

For full eligibility requirements, return shipping responsibilities, refund processing, damaged products, and other conditions, please review our Return and Refund Policy.

10. Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:

service@powsaf.shop

Please include your order number and relevant photographs or information where appropriate.

We will review the issue and provide the appropriate next steps.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they have entered the shipping process.

Once an order has been shipped, it cannot be canceled. After delivery, an eligible product may be returned in accordance with our Return and Refund Policy.

12. Proper Product Use

Customers are responsible for using products in accordance with their stated specifications, electrical ratings, instructions, warnings, and intended applications.

Do not use electrical products in ways that exceed their stated voltage, amperage, wattage, environmental, or compatibility limits.

POWSAF is not responsible for damage caused by misuse, improper installation, unauthorized modification, use outside the product's stated specifications, or failure to follow applicable instructions and safety requirements, except where liability cannot legally be excluded.

13. Website Accuracy

We make reasonable efforts to keep the information on this website accurate and current.

However, occasional typographical errors, technical inaccuracies, or omissions may occur.

We may correct errors, update information, or modify website content when necessary.

If an error materially affects an order you have already placed, we will take reasonable steps to contact you where appropriate.

14. Third-Party Services

Certain aspects of our website and order fulfillment may involve third-party service providers, including:

Shopify.
Payment processors.
Shipping carriers.
Fulfillment and logistics providers.
Technology and website service providers.

These third parties may provide services necessary to process payments, fulfill orders, deliver products, or operate the website.

Your use of certain third-party services may also be subject to their applicable terms and privacy practices.

15. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security, accuracy, or practices of third-party websites that we do not control.

Visiting a third-party website is at your own discretion and may be subject to that website's own terms and policies.

16. Intellectual Property

Unless otherwise stated, the content on this website, including POWSAF branding, logos, product information, graphics, text, photographs, page designs, and other materials, is owned by or used with permission by POWSAF and its applicable rights holders.

You may use the website for personal shopping and informational purposes.

You may not reproduce, republish, distribute, modify, sell, or commercially exploit website content without appropriate permission from the applicable rights holder.

17. Prohibited Uses

You may not use this website:

For unlawful purposes.
To violate applicable laws or regulations.
To infringe intellectual property rights.
To transmit malicious software or harmful code.
To attempt unauthorized access to the website or related systems.
To collect customer information without authorization.
To interfere with website security or operation.
To make fraudulent purchases or provide deliberately false information.

We may restrict access to the website where reasonably necessary to protect our customers, business, or systems.

18. Disclaimer

We aim to provide accurate product information and a functional shopping experience.

Except where otherwise required by applicable law, products and services are provided subject to the descriptions, specifications, and terms shown on our website.

Nothing in these Terms excludes any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, POWSAF and its service providers will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products where such liability may legally be limited.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable consumer protection law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, infringement of another party's rights, or misuse of our services.

This provision does not limit any rights or protections available to consumers under applicable law.

21. Privacy

Your use of this website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, processed, and disclosed when you visit our website, place an order, or contact us.

Please review the Privacy Policy before using the website or submitting personal information.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, website operations, legal requirements, or business practices.

The most current version will be published on this page.

Changes will apply from the date the updated Terms are posted unless otherwise required by applicable law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. Entire Agreement

These Terms of Service, together with the policies and information referenced on this website, form the terms governing your use of our online store and purchases from POWSAF.

Nothing in these Terms limits mandatory rights provided to consumers under applicable law.

25. Contact Information

For questions about these Terms, products, orders, shipping, returns, or customer service, please contact us:

Brand: POWSAF
Legal Business Name: Chizhou Fenggan Electronic Technology Co., Ltd.
Chinese Company Name: 池州丰干电子科技有限公司
Email: service@powsaf.shop
Business Address: Room 105, Building 4, Xingji Community, Guichi District, Chizhou, Anhui 247000, China
Service Area: 48 contiguous United States