Shipping policy

At POWSAF, we aim to provide clear and transparent shipping information so you know what to expect when placing an order with us.

Shipping Area

We currently ship to the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations outside the contiguous United States.

Orders are fulfilled and shipped with the support of our third-party logistics partners.

Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Transit Time

Estimated transit time is 3–5 business days after your order has been handed over to the shipping carrier.

Please note that the total estimated delivery time consists of:

  • Processing time: 1–2 business days

  • Transit time: 3–5 business days

  • Estimated total delivery time: approximately 4–7 business days

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, high-volume periods, address issues, or other circumstances outside our reasonable control.

Shipping Rates

We currently offer the following standard shipping rates for orders shipped within the 48 contiguous United States:

  • Orders of $60 USD or more: Free Standard Shipping

  • Orders under $60 USD: $10 USD flat-rate shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Shipping Carriers

Orders may be shipped through available third-party carriers selected by our fulfillment partners based on the destination, package size, and service availability.

The specific carrier may vary by order.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at service@powsaf.shop.

We will make reasonable efforts to assist with address changes before the order ships. Once an order has been handed over to the carrier, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Delayed Shipments

Occasional delays may occur due to carrier operations, severe weather, holidays, high shipping volumes, or other circumstances beyond our control.

If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery window, please contact us at service@powsaf.shop and include your order number.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at service@powsaf.shop with your order number and relevant details.

We will review the issue and assist you with the appropriate next steps based on the circumstances of the shipment.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We can only make changes or cancel an order before it has entered the shipping process. Once an order has shipped, it can no longer be canceled and will be subject to our Return and Refund Policy.

Contact Us

For questions regarding shipping, tracking, or your order, please contact:

Brand: POWSAF
Company: Chizhou Fenggan Electronic Technology Co., Ltd.
Email: service@powsaf.shop
Business Address: Room 105, Building 4, Xingji Community, Guichi District, Chizhou, Anhui 247000, China