Refund policy

At POWSAF, we want customers to have clear information about returns and refunds before making a purchase. Please review the policy below to understand the conditions and process for returning an item.

Return Eligibility

We accept eligible returns within 30 days after the date your order is delivered.

To qualify for a return, the item must:

  • Be returned within 30 days of delivery.

  • Be in its original condition.

  • Include the original packaging, accessories, manuals, and components where applicable.

  • Not show signs of misuse, improper installation, modification, accidental damage, or excessive wear.

  • Include proof of purchase or the original order number.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at:

Email: service@powsaf.shop

Please include:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos or other relevant information if the product arrived damaged, defective, or incorrect.

Please do not send a return without first contacting us.

After your return request is reviewed, we will provide return instructions and the applicable return address.

Because orders may be fulfilled through different third-party logistics partners, the return address may be different from our business address shown on the website.

Products returned to an unauthorized address may experience delays in processing.

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After the issue is verified, POWSAF will provide appropriate return instructions and will cover reasonable return shipping costs where a return is required.

Change of Mind or Other Non-Defective Returns

For returns that are not caused by a product defect, shipping damage, or fulfillment error, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are not refundable unless the return is the result of an error on our part or otherwise required by applicable law.

Restocking Fee

POWSAF does not charge a restocking fee for eligible returns.

Refunds

Once the returned item is received, we will inspect it to confirm that it meets the return requirements.

If the return is approved, the refund will be processed to the original payment method within 5 business days after the return has been inspected and approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside our control.

Partial or Reduced Refunds

In certain cases, a full refund may not be available if an item is returned:

  • With missing parts or accessories.

  • With damage caused after delivery.

  • In a condition materially different from when it was received.

  • With signs of misuse, improper installation, or unauthorized modification.

Any applicable reduction will be based on the condition of the returned item and will be communicated to the customer where required.

Exchanges

We do not currently offer direct product exchanges through the return process.

If you need a different product, please return the eligible item according to this policy and place a new order separately.

For damaged, defective, or incorrect products, please contact us first so we can review the situation and provide the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us at service@powsaf.shop as soon as possible.

Orders can only be canceled before they have entered the shipping process.

If an order has already shipped, it cannot be canceled. You may request a return after delivery in accordance with this Return and Refund Policy.

Non-Returnable Situations

Returns may not be accepted for:

  • Items returned more than 30 days after delivery.

  • Products damaged due to misuse, improper installation, modification, neglect, or accidental damage after delivery.

  • Items missing significant components, accessories, or packaging.

  • Products that cannot be reasonably verified as having been purchased from POWSAF.

Nothing in this policy limits any rights available to customers under applicable law.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us at service@powsaf.shop with your order number and relevant photos or details.

We will review the information and provide appropriate instructions.

Return Address

Please contact us before returning any product.

The correct return address will be provided after your return request is approved. Because our U.S. orders are fulfilled with the support of third-party logistics partners, return locations may vary depending on the product and fulfillment location.

Do not send returns to our business registration address unless we specifically instruct you to do so.

Contact Information

For return, refund, cancellation, or order questions, please contact:

Brand: POWSAF
Company: Chizhou Fenggan Electronic Technology Co., Ltd.
Email: service@powsaf.shop
Business Address: Room 105, Building 4, Xingji Community, Guichi District, Chizhou, Anhui 247000, China

We currently serve customers in the 48 contiguous United States.